SMARTE CARTE SINGAPORE PTE. LTD. is seeking a Customer Service Officer for the night shift at Changi Airport, tasked with various responsibilities including order fulfillment, customer inquiries, and inventory management. Candidates should be detail-oriented and capable of working in a fast-paced environment, ensuring compliance with service standards while providing excellent customer service
Job Summary
The role involves handling all duties at the ISC counter including end-to-end fulfillment for departure and arrival orders.
Candidates must be available to work a 12-hour night shift from 10pm to 10am on a 4-day work week schedule.
Responsibilities include processing orders accurately on the WMS, performing stock counts, and assisting customers with Changi Rewards.
Matching Summary
Match Score: 75
SMARTE CARTE SINGAPORE PTE. LTD. is seeking a Customer Service Officer for the night shift at Changi Airport, tasked with various responsibilities including order fulfillment, customer inquiries, and inventory management. Candidates should be detail-oriented and capable of working in a fast-paced environment, ensuring compliance with service standards while providing excellent customer service.
Skills & Requirements
Must-have
Handle end-to-end departure and arrival orders
Process orders on Warehouse Management System
Perform stock counts and monitor inventory levels
Assist with Changi Rewards membership enquiries
12-hour night shift availability required
Nice-to-have
Upsell commercial services like Shopping Concierge
Coordinate with merchants and runners for delivery
Maintain cleanliness of counter and backroom areas
Key Requirements
Availability for 12-hour night shifts
Experience with Warehouse Management Systems preferred