Bilingual Contact Centre Rep Iv - Money-in Services

TD Bank

Montréal, Quebec, Canada
Base: $52,700 - $74,400 cad; bonus/equity: not spe...
Onsite
Bilingual english french proficiency
Ific or csc regulatory certification
Investment portfolio analysis skills
This role involves providing tailored financial guidance and investment advice to TD Wealth customers through inbound and outbound calls

Job Summary

  • This role involves providing tailored financial guidance and investment advice to TD Wealth customers through inbound and outbound calls.
  • Candidates must successfully complete mandatory regulatory courses IFIC or CSC to execute buy and sell orders with accuracy.
  • The position offers a competitive salary range of $52,700 to $74,400 CAD along with comprehensive benefits and career development opportunities.

Matching Summary

This role involves providing tailored financial guidance and investment advice to TD Wealth customers through inbound and outbound calls.

Salary

Base: $52,700 - $74,400 CAD; Bonus/Equity: Not specified; Benefits: Health, well-being, savings, retirement programs included

Skills & Requirements

Must-have

  • Bilingual English French proficiency
  • IFIC or CSC regulatory certification
  • Investment portfolio analysis skills
  • Customer service excellence delivery
  • Sales target achievement capability

Nice-to-have

  • Empathetic problem solving approach
  • Curiosity to help customers meet needs
  • Ability to multitask across systems
  • Strong listening skills development
  • Commitment to ongoing learning

Key Requirements

  • High school diploma required
  • One year relevant experience minimum
  • Post-secondary degree preferred
  • IFIC or CSC certification mandatory
  • Bilingual in English and French

Work Rights

Not specified

Tailored Resume

Cover Letter