The NCC Team Manager manages a team of Financial Services Consultants, ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs
Job Summary
The NCC Team Manager manages a team of Financial Services Consultants, ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs.
Ensures customer service calls are answered in a timely, efficient and knowledgeable manner, oversees compliance of supervisory policies/procedures and teams, and ensures the team's adherence to government, state and organization regulations.
TIAA offers a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones, including a superior retirement program and highly competitive health, wellness and work life offerings.
Matching Summary
The NCC Team Manager manages a team of Financial Services Consultants, ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs.
Salary
Base: $77,600/yr - $91,700/yr; Bonus/Equity: Participation in an incentive program linked to performance; Benefits: Comprehensive Total Rewards package
Skills & Requirements
Must-have
Financial Services Consultant management
Customer service call management
Regulatory compliance oversight
Team performance goal achievement
Nice-to-have
Problem solving for client experience
Financial services industry experience
Inspires others
Collaborative in-office environment
Key Requirements
3+ years of work experience
2+ years of Contact Center or Customer Service experience
Experience coaching and developing contact center teams