Customer Operations Manager

129

7+ years medical device experience
Bachelor's degree in business
S&op forecasting process knowledge
The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role serves as the voice of the customer during production meetings and partners with Sales and Customer Success to grow relationships with Factory Direct and Enterprise accounts.
  • The manager will develop unconstrained unit forecasts for the S&OP process and drive team performance towards key metric targets including Order Acknowledgement and Quote Cycle Times.

Matching Summary

The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • S&OP forecasting process knowledge
  • ISO certification requirements adherence
  • FDA regulations compliance

Nice-to-have

  • Strong cross-functional collaboration skills
  • Exceptional customer communication abilities
  • Process improvement mindset
  • Leadership in team development
  • Strategic relationship building

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and ISO certifications
  • Experience with S&OP forecasting processes

Work Rights

Not specified

Tailored Resume

Cover Letter