Coordenador de Serviços a Clientes

ADP

Sao Paulo, Sao Paulo, Brazil
On-site
Leadership of technical teams
Operational capacity management
Sla adherence and prioritization
ADP is seeking a Coordinator of Customer Services to lead a technical team in Sao Paulo. The role focuses on team management, process orchestration, and ensuring quality service delivery while engaging with both internal and external clients

Job Summary

  • The role involves leading a technical team within the Parameters Center while acting as a strategic link between clients and internal operations.
  • Responsibilities include monitoring productivity indicators, managing operational capacity, and ensuring strict adherence to service level agreements.
  • The position requires active participation in strategic initiatives focused on automation and continuous process improvement.

Matching Summary

Match Score: 85

ADP is seeking a Coordinator of Customer Services to lead a technical team in Sao Paulo. The role focuses on team management, process orchestration, and ensuring quality service delivery while engaging with both internal and external clients.

Skills & Requirements

Must-have

  • Leadership of technical teams
  • Operational capacity management
  • SLA adherence and prioritization
  • Data-driven decision making
  • Process improvement initiatives

Nice-to-have

  • Strategic automation interest
  • Resilience in change environments
  • Cross-functional collaboration skills
  • High-level operational vision

Key Requirements

  • Prior experience in technical team management
  • Strong aptitude for operational analysis
  • Proven ability to handle complex client demands

Work Rights

Not specified

Tailored Resume

Cover Letter