End User Support Technician

Marmon Foodservice Technologies, Inc.

Brooklyn Park, MN, United States
Base: $55k - $65k; bonus/equity: not specified; be...
On-site
Troubleshoot it hardware and software
Support local and remote users
Manage o365 and business applications
Marmon Foodservice Technologies, Inc. is seeking an End User Support Technician who will provide first-line IT support within their manufacturing and office facilities. The role involves troubleshooting IT issues, managing service desk tickets, and ensuring high levels of customer service for both on-site and remote users

Job Summary

  • Provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility.
  • Involved in troubleshooting of IT hardware and software in the site and supporting remote users.
  • We support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment.

Matching Summary

Match Score: 85

Marmon Foodservice Technologies, Inc. is seeking an End User Support Technician who will provide first-line IT support within their manufacturing and office facilities. The role involves troubleshooting IT issues, managing service desk tickets, and ensuring high levels of customer service for both on-site and remote users.

Salary

Base: $55K - $65K; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) with match

Skills & Requirements

Must-have

  • Troubleshoot IT hardware and software
  • Support local and remote users
  • Manage O365 and business applications
  • Respond to incidents and problems
  • Provide exceptional customer service

Nice-to-have

  • Work in a manufacturing environment
  • Collaborative team environment
  • Continuous learning and improvement

Key Requirements

  • Associate degree in Information Systems or equivalent experience
  • MCSA, Network+, CCNA, ITIL, Security+, Azure, or AWS certifications preferred
  • Experience with ITIL
  • Experience imaging PCs and maintaining compliance
  • Desktop support with automation tools
  • Scripting experience

Work Rights

Not specified

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