It Customer Service Representative

Accenture

Fully remote
Taking ownership of customer issues
Solving customer problems
Troubleshooting system/application issues
Accenture is a leading global professional services company that helps organizations build their digital core, optimize operations, and accelerate revenue growth

Job Summary

  • Accenture is a leading global professional services company that helps organizations build their digital core, optimize operations, and accelerate revenue growth.
  • Key responsibilities include taking ownership of customer issues, diagnosing and resolving system/application problems, and escalating unresolved issues to appropriate teams.
  • The company is a talent- and innovation-led organization with a strong focus on technology, cloud, data, and AI.

Matching Summary

Accenture is a leading global professional services company that helps organizations build their digital core, optimize operations, and accelerate revenue growth.

Skills & Requirements

Must-have

  • Taking ownership of customer issues
  • Solving customer problems
  • Troubleshooting system/application issues
  • Following standard procedures
  • Installation and configuration of applications
  • Installation and configuration of Operating Systems
  • Logging all issues
  • Documenting technical issues
  • Keeping track of user system issues
  • Adhering to SLA

Nice-to-have

  • Ability to learn emerging technologies
  • Working under pressure
  • Tech-Savviness
  • Good analytical skills

Key Requirements

  • Graduate in any stream
  • 15 years full time education
  • Groundwork experience supporting customers

Work Rights

Not specified

Tailored Resume

Cover Letter