The incumbent is responsible for providing an efficient and high-quality telephone servicing facility to customers including agents and policyholders
Job Summary
The incumbent is responsible for providing an efficient and high-quality telephone servicing facility to customers including agents and policyholders.
The role requires liaising with appropriate departments to resolve customer issues while maintaining up-to-date knowledge of new products and services.
Successful candidates will receive comprehensive training in Malaysia and/or Singapore.
Matching Summary
Match Score: 75
The incumbent is responsible for providing an efficient and high-quality telephone servicing facility to customers including agents and policyholders.
Skills & Requirements
Must-have
Good command of spoken and written English
Clear pronunciation and good diction
Ability to vary intonation with empathy
Nice-to-have
Experience handling international calls
Speak Mandarin or Chinese dialects
Enthusiastic self-motivated personality
Key Requirements
At least Diploma or Degree from recognized institution
Preferably 1 year experience in call center or customer service