Safety Specialist

Airbnb

Gurugram, India
On-site
4+ years customer service experience
Trust and safety operations background
High-pressure environment handling trauma
Airbnb is seeking a Safety Specialist in Gurugram, India, to manage safety concerns for its community, including complex and sensitive issues. The ideal candidate will have over four years of relevant experience in customer service or a related field, with strong interpersonal skills and the ability to work in high-pressure environments

Job Summary

  • The role involves managing complex safety cases including personal safety threats, domestic violence, and child exploitation.
  • Candidates must demonstrate the ability to work efficiently under pressure while maintaining confidentiality and empathy.
  • The position requires adaptability to schedule changes including weekends and public holidays to support global operations.

Matching Summary

Match Score: 85

Airbnb is seeking a Safety Specialist in Gurugram, India, to manage safety concerns for its community, including complex and sensitive issues. The ideal candidate will have over four years of relevant experience in customer service or a related field, with strong interpersonal skills and the ability to work in high-pressure environments.

Skills & Requirements

Must-have

  • 4+ years customer service experience
  • Trust and Safety operations background
  • High-pressure environment handling trauma
  • Weekend and evening shift availability
  • English language proficiency required

Nice-to-have

  • Hospitality platform experience preferred
  • Conflict resolution skills demonstrated
  • Cross-cultural communication ability
  • Proactive ownership mentality shown
  • Knowledge of emergency services workflows

Key Requirements

  • Minimum 4 years relevant experience
  • Experience in contact center or emergency services
  • Ability to handle sensitive and traumatic content
  • Fluency in English language
  • Willingness to work rotating shifts

Work Rights

Not specified

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