The Assistant Service Manager ensures timely contract renewals, accurate repair execution, and high-quality inspections, contributing to customer satisfaction and operational excellence
Job Summary
The Assistant Service Manager ensures timely contract renewals, accurate repair execution, and high-quality inspections, contributing to customer satisfaction and operational excellence.
Key responsibilities include managing the 120-day renewal cycle, coordinating break-fix repairs and quoted service projects, and supervising the inspector team.
This role requires liaising with finance and sales teams to ensure alignment on pricing, invoicing, and revenue recognition, and recommending process improvements.
Matching Summary
The Assistant Service Manager ensures timely contract renewals, accurate repair execution, and high-quality inspections, contributing to customer satisfaction and operational excellence.
Skills & Requirements
Must-have
Service agreement renewal management
Service repair coordination
Inspector team supervision
Salesforce and SAP familiarity
Process improvement recommendations
Nice-to-have
Customer satisfaction focus
Operational excellence drive
Cross-functional team leadership
Key Requirements
3-5 years of experience in service operations
Bachelor's degree in engineering or Business Administration