Act as a technical point of contact for incident management, triage, and escalation
Job Summary
Act as a technical point of contact for incident management, triage, and escalation.
Write and optimize complex SQL queries to resolve data-related issues.
This role offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.
Matching Summary
Act as a technical point of contact for incident management, triage, and escalation.
Skills & Requirements
Must-have
technical troubleshooting
PostgreSQL/MySQL
RESTful APIs and JSON
Unix/Linux environment
ticketing tools
English proficiency
Nice-to-have
Elixir programming language
AWS, Docker, and Kubernetes
mobile products experience
active GitHub account
Key Requirements
Proven experience in tech support or troubleshooting roles
Strong understanding of PostgreSQL/MySQL
Knowledge of APIs, services, and client-server architecture
Understanding of the Unix/Linux environment
Familiarity with ticketing tools and exposure to monitoring/logging tools