We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service
Job Summary
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service.
This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
Free membership for you and plus one family member, discounted Personal Training, and merchandise are among the benefits offered.
Matching Summary
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service.
Salary
$15 - $15 USD; Not specified; Not specified
Skills & Requirements
Must-have
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
Facility cleanliness and maintenance support
Online reputation management
Nice-to-have
Dynamic and highly organized
Solution-oriented mindset
Embody core values
Inspire team culture
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication, problem-solving, and interpersonal skills
Ability to multitask in a fast-paced environment
Proficiency with fitness management software and Microsoft Office Suite
Knowledge of fitness industry operations
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days