Technical Support Associate-3

Cushman & Wakefield

Base: $21.25 - $25.00; bonus/equity: not specified...
Fully remote
Pc break fix support
Ms teams support
Mobile device support
Cushman & Wakefield is seeking a Technical Support Associate-3 for remote work to resolve escalated technical incidents and assist with technology adoption. The ideal candidate will have extensive technical experience within a corporate environment and strong customer service skills

Job Summary

  • Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market.
  • Responsible for but not exclusive to the following: PC break fix support for the business within market, facilitation of onboarding and off-boarding, VoIP (MS Teams) support, and mobile phone/device support.
  • Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, and retirement savings plans.

Matching Summary

Match Score: 85

Cushman & Wakefield is seeking a Technical Support Associate-3 for remote work to resolve escalated technical incidents and assist with technology adoption. The ideal candidate will have extensive technical experience within a corporate environment and strong customer service skills.

Salary

Base: $21.25 - $25.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • PC break fix support
  • MS Teams support
  • Mobile device support
  • Incident management
  • Service Level Agreements
  • ServiceNow ticketing system

Nice-to-have

  • Customer service skills
  • Conflict resolution
  • Analytical problem-solving
  • Independent work ability
  • Team collaboration

Key Requirements

  • 3+ years technical experience
  • Bachelor's degree or equivalent experience
  • Proficient with Windows OS
  • Proficient with MS Office 365
  • Active Directory, Intune and Azure fundamentals

Work Rights

Not specified

Tailored Resume

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