Specialist I, Inbound Customer Service

Resurgent Capital Services LP

Base: $20.00-$21.00 ph; bonus: average $600pmnth u...
Strong verbal and written communication skills
Ability to remain calm during challenging interactions
High attention to detail with documentation practices
The role serves as the voice of the company by assisting customers and authorized third parties through inbound and outbound calls while resolving inquiries

Job Summary

  • The role serves as the voice of the company by assisting customers and authorized third parties through inbound and outbound calls while resolving inquiries.
  • Employees are expected to negotiate payment arrangements, investigate account history, and maintain strict compliance with federal and state regulations including FDCPA.
  • The company offers competitive starting pay between $20.00-$21.00 per hour, monthly bonuses averaging $600, and comprehensive benefits including healthcare and tuition reimbursement.

Matching Summary

The role serves as the voice of the company by assisting customers and authorized third parties through inbound and outbound calls while resolving inquiries.

Salary

Base: $20.00-$21.00 per hour; Bonus: Average $600/month up to $1200 maximum; Benefits: Healthcare, 401k match, tuition reimbursement

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to remain calm during challenging interactions
  • High attention to detail with documentation practices
  • Computer proficiency navigating multiple systems
  • Adherence to FDCPA regulations and compliance

Nice-to-have

  • Payment negotiation experience preferred
  • Call center or collections background
  • Bilingual Spanish speaking ability
  • Empathy and problem-solving abilities
  • Flexibility with scheduling requirements

Key Requirements

  • High school diploma or equivalent required
  • Must become company-certified in FDCPA compliance
  • Minimum 97% Quality Assurance audit score expectation

Work Rights

Not specified

Tailored Resume

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