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The Reservation Agent position at Hotel Chadstone Melbourne MGallery, located in Khao Lak, Thailand, seeks a customer-focused individual to manage reservation inquiries and enhance guest experiences. The role emphasizes maximizing hotel revenue through effective communication and knowledge of reservation systems.
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Job Summary
Accountable for maximizing revenue by converting reservation inquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service.
To answer all incoming reservation inquiries, by telephone, or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings.
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One.
Matching Summary
Match Score: 75
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The Reservation Agent position at Hotel Chadstone Melbourne MGallery, located in Khao Lak, Thailand, seeks a customer-focused individual to manage reservation inquiries and enhance guest experiences. The role emphasizes maximizing hotel revenue through effective communication and knowledge of reservation systems.
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Skills & Requirements
Must-have
maximize revenue by converting inquiries
excellent standard of customer service
answer all incoming reservation inquiries
timely manner
Opera and TARS Systems knowledge
adhere to selling strategies
input reservations accurately
update special requests and billing
polite and friendly responses
maximize hotel revenue by up-selling
process inquiries and confirmations same day
Nice-to-have
knowledge of local area attractions
committed to working together
supporting each other
providing the best guest experience
Key Requirements
Previous experience in hotel reservations or similar customer service role preferred
Excellent communication skills, both verbal and written
Familiarity with hotel reservation systems, Opera PMS is an advantage
Strong attention to detail and organizational abilities
Ability to work under pressure and handle multiple tasks simultaneously
Customer-focused with a commitment to providing exceptional service