Sr Business Process Analyst - Knowledge Management And Ai

Workday

Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping and analysis methodologies
Workday is seeking a Sr. Business Process Analyst for their Knowledge Management and AI teams to enhance their global Customer Support operations. The ideal candidate should possess strong analytical skills, experience in knowledge management, and familiarity with AI technologies, while working in a culture that values integrity, empathy, and collaboration

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
  • The team partners with global counterparts to enable exceptional workmate performance within a culture rooted in integrity, empathy, and shared enthusiasm.
  • Candidates will collaborate with technical teams to ensure seamless integration of knowledge management systems with other platforms for better data analysis.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Business Process Analyst for their Knowledge Management and AI teams to enhance their global Customer Support operations. The ideal candidate should possess strong analytical skills, experience in knowledge management, and familiarity with AI technologies, while working in a culture that values integrity, empathy, and collaboration.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools KCS
  • Process mapping and analysis methodologies
  • SQL and data visualization tools proficiency
  • Digital support technologies chatbots

Nice-to-have

  • Lean Six Sigma certification preferred
  • AI/ML framework experience
  • Adaptable self-starter mindset
  • Cross-functional collaboration skills
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor's degree in related field or equivalent experience
  • 8+ years as Business Process Analyst or similar role
  • 5+ years in knowledge management tools and KCS methodologies
  • 2+ years experience with SQL and data visualization
  • Experience with AI chatbot or automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter