Member Experience Manager

Eosfitness

Queen Creek, AZ, US
$18.50 - $20.50 usd ph
On-site
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager for their Queen Creek, AZ location. The role focuses on providing exceptional customer service and enhancing member experiences, with responsibilities including addressing member concerns and collaborating with staff to improve satisfaction and retention

Job Summary

  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Benefits include free membership for you and plus one family member, discounted personal training and merchandise, employee referral program, and competitive pay plus vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager for their Queen Creek, AZ location. The role focuses on providing exceptional customer service and enhancing member experiences, with responsibilities including addressing member concerns and collaborating with staff to improve satisfaction and retention.

Salary

$18.50 - $20.50 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member concern resolution
  • Front desk staff training and motivation
  • Facility cleanliness and maintenance
  • Online reputation management

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Fighting hard to win
  • Personal responsibility

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter