Manager, Customer Success, Scale Emea (f/m/d)

Contentful

London, United Kingdom
Not specified; stock options available; annual wel...
On-site
4+ years managing b2b saas cs teams
Hands-on experience with gainsight salesforce tableau
Proven ability to manage and accurately call a forecast
This role is instrumental in developing Customer Success talent by creating systems and driving commercial outcomes at scale

Job Summary

  • This role is instrumental in developing Customer Success talent by creating systems and driving commercial outcomes at scale.
  • As a quota-carrying role, the incumbent owns the EMEA forecast and identifies risks while pursuing opportunities for growth.
  • Employees receive stock options, fertility benefits, and a generous amount of paid time off including education days.

Matching Summary

This role is instrumental in developing Customer Success talent by creating systems and driving commercial outcomes at scale.

Salary

Not specified; Stock Options available; Annual wellbeing stipend and education budget provided

Skills & Requirements

Must-have

  • 4+ years managing B2B SaaS CS teams
  • Hands-on experience with Gainsight Salesforce Tableau
  • Proven ability to manage and accurately call a forecast

Nice-to-have

  • Experience building scaled CS programs and playbooks
  • Familiarity with land-and-expand sales model
  • Consultative selling experience

Key Requirements

  • Bachelor's degree (BA/BS)
  • 5+ years overall experience in CS or Account Management
  • Experience negotiating customer contracts

Work Rights

Not specified

Tailored Resume

Cover Letter