Guest Services Representative - Part Time

Jaguar Land Rover Charlotte

Charlotte, North Carolina, US
Guest services procedures
Answer incoming phone calls
Direct phone calls
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Walks around the showroom hourly to offer refreshments to guests and provides a warm, positive and happy environment for Guests, their children and fellow teammates.
  • Demonstrates the Company’s Core Values including Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answer incoming phone calls
  • Direct phone calls
  • Manage desk and log books
  • Track incoming calls
  • Communicate with management
  • Maintain CSI standards

Nice-to-have

  • Provide refreshments to guests
  • Maintain clean environment
  • Provide new hire training
  • Demonstrate Core Values

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

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