Clinical Service Desk Agent I

Nordic Consulting Partners Inc

Fully remote
2+ years customer service experience
1+ years call center experience
Basic it competencies required
The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems

Job Summary

  • The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems.
  • The role requires responding to end users via calls, chats, and emails to resolve basic IT issues or document them for escalation.
  • Candidates must adhere to policies such as HIPAA and be able to maintain calm professional composure in stressful environments.

Matching Summary

The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • 1+ years call center experience
  • Basic IT competencies required
  • Basic understanding of Healthcare Terminology
  • EHR knowledge preferred
  • Proficient in English communication
  • Ability to work nights and weekends

Nice-to-have

  • Spanish language skills
  • Strong typing skills
  • Enjoy working with technology
  • Quick learner of new software
  • Problem solving across repetitive tasks
  • Independent work capability

Key Requirements

  • 2+ years customer service experience
  • 1+ years call center experience
  • Basic IT competencies
  • Basic Healthcare Terminology knowledge
  • English proficiency (Spanish plus)
  • Availability for nights and weekends

Work Rights

Not specified

Tailored Resume

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