As the Director, Customer Support, you will own the Customer Support function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing support organization that supports company growth
Job Summary
As the Director, Customer Support, you will own the Customer Support function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing support organization that supports company growth.
You will balance world-class customer experience with efficiency, leveraging data, technology, and AI-driven solutions to continuously improve outcomes for customers and the business.
Enjoy the flexibility of remote work, competitive base salaries, generous Paid Time Off, and comprehensive health benefits, including plans that cover 100% of premiums for employee only.
Matching Summary
As the Director, Customer Support, you will own the Customer Support function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing support organization that supports company growth.
Skills & Requirements
Must-have
Customer Support strategy
Customer Support operations
SaaS environment
AI and automation
customer satisfaction metrics
Nice-to-have
building a movement
service-first mindset
intentional connection
honest feedback as fuel
Key Requirements
8 - 10+ years of experience
leading managers and scaling support organizations