House Recovery Specialist I (on-site)

Newrez

Negotiate payoffs and settlements
Contact homeowners for debt collection
Manage house inventory accounts
The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt

Job Summary

  • The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt.
  • This role involves managing house inventory accounts, maintaining communication with customers, setting up payments, and working settlements to minimize company loss.
  • Newrez offers a comprehensive total rewards package including medical, dental, and vision insurance, a 401(k) with employer match, paid parental leave, and tuition reimbursement.

Matching Summary

The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt.

Skills & Requirements

Must-have

  • Negotiate payoffs and settlements
  • Contact homeowners for debt collection
  • Manage house inventory accounts
  • Adhere to FDCPA/CFPB guidelines
  • Utilize skip tracing tools

Nice-to-have

  • Customer relationship building
  • Problem-solving and analytical skills
  • Motivated and organized self-starter
  • Professional representation of company

Key Requirements

  • High School education required
  • 1+ years collection experience preferred
  • Post charge off/deficiency balance experience a plus
  • Ability to work in fast-paced, stressful environment

Work Rights

Not specified

Tailored Resume

Cover Letter