Head Of Client Support-credit & Loan Platform

Broadridge

Base: $160,000-$180,000 usd; bonus/equity: bonus e...
Hybrid
5-8 years professional work experience
Saas portfolio management products knowledge
Team management in multiple offices
The role is responsible for post-sale technical support services including installation, troubleshooting, and maintenance for a cloud-based proprietary software platform

Job Summary

  • The role is responsible for post-sale technical support services including installation, troubleshooting, and maintenance for a cloud-based proprietary software platform.
  • Candidates must manage a team of technical support analysts across multiple offices while collaborating with global support staff in India.
  • The position offers a competitive salary range between $160,000 and $180,000 USD along with bonus eligibility and comprehensive benefits.

Matching Summary

The role is responsible for post-sale technical support services including installation, troubleshooting, and maintenance for a cloud-based proprietary software platform.

Salary

Base: $160,000-$180,000 USD; Bonus/Equity: Bonus Eligible; Benefits: Comprehensive offerings available at broadridgebenefits.com

Skills & Requirements

Must-have

  • 5-8 years professional work experience
  • SaaS portfolio management products knowledge
  • Team management in multiple offices
  • Jira sprint management prioritization
  • Salesforce and Power BI proficiency

Nice-to-have

  • Passion for client service and technology
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication
  • Experience with AI initiatives and data strategies
  • Hybrid management approach capability

Key Requirements

  • Degree in finance, accounting, analytics, or technology
  • 5-8 years of professional work experience
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

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