Customer Service Specialist

Cook Children's Medical Center

Fort Worth, Texas, United States
Handling high volume inbound outbound calls
Resolve patient billing concerns
Process patient payments
The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing

Job Summary

  • The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing.
  • The ultimate goal of the SBO is to integrate customer service and self-pay collection activities across Cook Childrens Health Care System, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.
  • Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.

Matching Summary

The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing.

Skills & Requirements

Must-have

  • handling high volume inbound outbound calls
  • resolve patient billing concerns
  • process patient payments
  • set up payment arrangements
  • provide customer patient education

Nice-to-have

  • establish enhance positive relationships
  • single point of contact
  • increased transparency to guarantors

Key Requirements

  • High school diploma or equivalent required
  • 3 years experience patient financial records
  • Accurate data entry skills
  • Proficient computer skills MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter