Associate's degree in automotive or diesel technology
3 years related technical experience in engines
Solid understanding of ac/dc electrical theory
The role provides advanced technical support to the authorized dealer network including resolving service issues and authorizing warranty repairs autonomously
Job Summary
The role provides advanced technical support to the authorized dealer network including resolving service issues and authorizing warranty repairs autonomously.
This position requires an onsite presence five days per week at the Sussex, WI office location.
The incumbent will serve as a mentor to less experienced representatives while managing highly escalated cases involving key accounts.
Matching Summary
Match Score: 75
The role provides advanced technical support to the authorized dealer network including resolving service issues and authorizing warranty repairs autonomously.
Skills & Requirements
Must-have
Associate's degree in automotive or diesel technology
3 years related technical experience in engines
Solid understanding of AC/DC electrical theory
Ability to read wiring diagrams and schematics
Experience with engine diagnostics and troubleshooting
Nice-to-have
Generac Master Certification or equivalent
Bilingual Spanish language skills
Bachelor's Degree in technical field
3 years of AC or DC Electrical experience
Developing leadership competencies
Key Requirements
Associate's degree in automotive or diesel technology
3 years related technical experience in automotive repair or generators
Generac Master Certification preferred
Bilingual Spanish preferred
Experience working with SAP, GenService, Salesforce, and windchill