It Suppot Engineer_euc L2

Avaso Ltd

Barcelona, Spain
On-site
Hardware break-fix service
Configuration and management of company mobile phones
Teams phone and meeting rooms support
Avaso Ltd is seeking an IT Support Engineer (Level 2) to provide on-site technical assistance in Barcelona, focusing on hardware support, software installations, user management, and network troubleshooting. The ideal candidate should have experience with ITSM, asset management, and user training, and be comfortable working with various technical issues and third-party vendors

Job Summary

  • Perform hardware break-fix service, including creating and tracking support cases with the manufacturer for faulty computers and components.
  • Provide first/second level contact and problem resolution for customer issues, maintaining ticket updates and timely communication on issue status and resolution.
  • Troubleshoot technical issues related to hardware, software, user management, and network connectivity, coordinating solutions with relevant teams.

Matching Summary

Match Score: 85

Avaso Ltd is seeking an IT Support Engineer (Level 2) to provide on-site technical assistance in Barcelona, focusing on hardware support, software installations, user management, and network troubleshooting. The ideal candidate should have experience with ITSM, asset management, and user training, and be comfortable working with various technical issues and third-party vendors.

Skills & Requirements

Must-have

  • Hardware break-fix service
  • Configuration and management of Company Mobile Phones
  • Teams Phone and meeting rooms support
  • Printer and print server troubleshooting
  • Software installation and upgrades
  • Patch management support
  • Windows updates support
  • ITSM ticket management
  • User access management support
  • Network connectivity troubleshooting

Nice-to-have

  • Assist with hardware changes
  • Coordinate with other technical employees
  • Work with Third Party Vendors
  • End User Trainings
  • VIP Support

Key Requirements

  • Second level support experience
  • Experience with SCCM & Intune
  • Experience with ITSM systems

Work Rights

Not specified

Tailored Resume

Cover Letter