Senior Manager Product Management- Quill

Staples Business

Lincolnshire, IL, United States
Not specified; eligible for bonuses or variable co...
Onsite
8+ years product management experience
2+ years leadership role experience
Adobe analytics ga4 fullstory proficiency
Staples Business is seeking a Senior Manager of Product Management for its Quill brand, focusing on customer retention and loyalty within eCommerce. The role involves overseeing the customer lifecycle, enhancing engagement, and utilizing data-driven strategies to improve retention rates

Job Summary

  • The Senior Manager Product Management – Customer Retention is the dedicated owner of retention, repeat purchase, and loyalty outcomes across Quill.com's digital experience.
  • This role leverages insights, behavioral data, and experimentation to enhance engagement, reduce friction, and increase customer lifetime value.
  • The company offers an inclusive culture with flexible PTO (22 days), 7 observed paid holidays, and a comprehensive benefits package including 401(k) matching.

Matching Summary

Match Score: 85

Staples Business is seeking a Senior Manager of Product Management for its Quill brand, focusing on customer retention and loyalty within eCommerce. The role involves overseeing the customer lifecycle, enhancing engagement, and utilizing data-driven strategies to improve retention rates.

Salary

Not specified; Eligible for bonuses or variable compensation; Base pay influenced by experience, skill set, education, geography, and internal equity

Skills & Requirements

Must-have

  • 8+ years product management experience
  • 2+ years leadership role experience
  • Adobe Analytics GA4 Fullstory proficiency
  • A/B testing and SEO familiarity
  • Agile development methodology knowledge

Nice-to-have

  • Master's degree or MBA preferred
  • B2B eCommerce industry experience
  • Innovative thinking and self-development
  • Cross-functional collaboration skills
  • Strong customer focus mindset

Key Requirements

  • Bachelor's degree in relevant field OR equivalent work experience
  • 8+ years experience in product management, eCommerce, or customer experience
  • At least 2 years in a leadership role
  • Proficiency with analytics tools such as Adobe Analytics, GA4, and/or Fullstory

Work Rights

Not specified

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