Customer Service Level 2 Agent

North Carolina Department of Revenue

Raleigh, NC, US
Base: $45,000 - $53,000; bonus/equity: not specifi...
Hybrid
High-volume telephone queue experience
Proficiency in word processing
Customer service in tax environment
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
  • The state of North Carolina offers excellent comprehensive benefits including health insurance, retirement plans, paid holidays, vacation, sick leave, and parental leave.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Salary

Base: $45,000 - $53,000; Bonus/Equity: Not specified; Benefits: Comprehensive state benefits including health insurance and retirement plans

Skills & Requirements

Must-have

  • High-volume telephone queue experience
  • Proficiency in word processing
  • Customer service in tax environment
  • Ability to handle irate customers professionally
  • Knowledge of tax laws and compliance

Nice-to-have

  • Good written and verbal communication
  • Hybrid work schedule option
  • Career advancement opportunities

Key Requirements

  • Associate’s degree in Business Administration or related field
  • One year accounting-related work experience or equivalent
  • Subject to federal and state criminal background checks
  • Tax compliance verification required

Work Rights

Must meet tax compliance and pass background checks

Tailored Resume

Cover Letter