Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Troubleshoot and resolve issues
Maintain technology equipment and software
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Matching Summary
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Help Desk ticketing system
troubleshoot and resolve issues
maintain technology equipment and software
end user training
Nice-to-have
customer service skills
collaborative environment
fast-paced environment
Key Requirements
Bachelor's degree in computer science or related field
At least one year of experience in computer support
At least five years of experience in computer support
Work Rights
Proof of legal authority to work in the United States