Guest Experience Supervisor - London Marriott Hotel Kensington

Marriott

London, England, United Kingdom
Base: £14.11 ph; bonus/equity: not specified; bene...
Process guest check-ins and check-outs
Coordinate with housekeeping for room readiness
Resolve disputed charges and process payments
You will set the tone for every guest's stay by providing a genuinely warm welcome and resolving any questions or concerns

Job Summary

  • You will set the tone for every guest's stay by providing a genuinely warm welcome and resolving any questions or concerns.
  • The role involves coordinating with Housekeeping to track room readiness and ensuring smooth check-out experiences for all visitors.
  • Employees receive extensive benefits including 28 holidays, discounted hotel rates worldwide, and complimentary meals on duty.

Matching Summary

You will set the tone for every guest's stay by providing a genuinely warm welcome and resolving any questions or concerns.

Salary

Base: £14.11 per hour; Bonus/Equity: Not specified; Benefits: 28 holidays, meal discounts, room rate discounts

Skills & Requirements

Must-have

  • Process guest check-ins and check-outs
  • Coordinate with Housekeeping for room readiness
  • Resolve disputed charges and process payments
  • Provide local area information to guests

Nice-to-have

  • Warm people-oriented demeanor
  • Team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility and multi-tasking ability

Key Requirements

  • Ability to stand, sit or walk for extended periods
  • Problem-solving skills and flexibility

Work Rights

Not specified

Tailored Resume

Cover Letter