Conseiller-ère En Soutien Applicatif

CRP Informationssysteme GmbH

Québec, Canada
Hybrid (1 day onsite, 4 days remote)
Technical and functional support
Analyze and resolve software issues
Customer guidance on best practices
CRP Informationssysteme GmbH is seeking a motivated Application Support Advisor for its SME Solutions unit in Québec. The role involves providing technical and functional support for accounting software, with a focus on user relationship management and documentation

Job Summary

  • Respond to user technical and functional support requests by phone or in writing (email, ticket platform).
  • Accompany clients in understanding software features and advise them on best practices for use.
  • Participate in the continuous improvement of internal processes and the updating of technical documentation intended for users.

Matching Summary

Match Score: 85

CRP Informationssysteme GmbH is seeking a motivated Application Support Advisor for its SME Solutions unit in Québec. The role involves providing technical and functional support for accounting software, with a focus on user relationship management and documentation.

Skills & Requirements

Must-have

  • Technical and functional support
  • Analyze and resolve software issues
  • Customer guidance on best practices
  • Escalate complex incidents
  • Document interventions and solutions
  • Collaborate with internal teams

Nice-to-have

  • Maintain positive client relationships
  • Continuous improvement of processes
  • Active life recognition program

Key Requirements

  • DEP, AEC or DEC in accounting or related field
  • Experience in user support or accounting
  • Comfort with customer service

Work Rights

Not specified

Tailored Resume

Cover Letter