Senior Cloud Support Engineer

AlphaSense

Remote, United States
Remote
3-5 years technical support experience
Proficiency in cli tools kubectl awscli
Python or javascript scripting skills
AlphaSense is seeking a Senior Cloud Support Engineer to join their remote team, focusing on delivering exceptional technical support for their AI-driven market intelligence platform. The ideal candidate will possess a strong background in cloud technologies and technical support, and be passionate about customer satisfaction

Job Summary

  • AlphaSense empowers professionals to make smarter decisions through AI-driven market intelligence trusted by over 6,000 enterprise customers.
  • This role serves as a key technical resource for resolving complex issues in SaaS and private cloud environments while acting as a stepping stone to the Site Reliability Engineering team.
  • The successful candidate will collaborate cross-functionally to drive customer satisfaction and contribute to strategic product enhancements.

Matching Summary

Match Score: 85

AlphaSense is seeking a Senior Cloud Support Engineer to join their remote team, focusing on delivering exceptional technical support for their AI-driven market intelligence platform. The ideal candidate will possess a strong background in cloud technologies and technical support, and be passionate about customer satisfaction.

Skills & Requirements

Must-have

  • 3-5 years technical support experience
  • Proficiency in CLI tools kubectl awscli
  • Python or JavaScript scripting skills
  • Experience with GraphQL REST APIs MCP
  • Knowledge of LLMs and multi-agent systems
  • Familiarity with Prometheus Grafana alerting

Nice-to-have

  • Networking and complex network troubleshooting
  • Infrastructure as Code Crossplane experience
  • Search technologies Vespa ElasticSearch MongoDB
  • Java programming language familiarity
  • Entrepreneurial team mindset
  • Strong communication for diverse audiences

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 3-5 years in technical support or IT operations
  • Experience managing customer support case lifecycles

Work Rights

Not specified

Tailored Resume

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