Sr Tech Service Desk

Unisys UK

Fully remote
Tier 1 and tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting
Unisys UK is seeking a Senior Technical Service Desk specialist to provide Tier 1 and Tier 2 support, troubleshoot complex issues, and assist users with hardware and software problems. The ideal candidate should have a High School Diploma or GED, along with 2-4 years of relevant experience, and must be eligible for U.S. export control authorizations

Job Summary

  • This role provides Tier 1 and Tier 2 support while troubleshooting complex issues involving hardware, software, and network connectivity.
  • The successful candidate will identify root causes of problems and communicate resolutions to both technical and non-technical users.
  • Applicants must be eligible for U.S. Government authorizations due to potential access to export-controlled commodities and technology.

Matching Summary

Match Score: 85

Unisys UK is seeking a Senior Technical Service Desk specialist to provide Tier 1 and Tier 2 support, troubleshoot complex issues, and assist users with hardware and software problems. The ideal candidate should have a High School Diploma or GED, along with 2-4 years of relevant experience, and must be eligible for U.S. export control authorizations.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Hardware and software maintenance skills
  • Network connectivity troubleshooting

Nice-to-have

  • Strong analytical problem solving skills
  • Ability to communicate with non-technical users
  • Experience with voice communications systems

Key Requirements

  • High School Diploma or GED required
  • 2-4 years' experience in area of responsibility
  • Eligible for U.S. Government export control authorizations

Work Rights

Must be eligible for U.S. Government export control authorizations

Tailored Resume

Cover Letter