Director, Business Product Owner

Prudential

Hong Kong, Hong Kong
Digital customer platform leadership
Multi-market rollout strategy
Ai/genai for customer experience
Lead the strategic vision, roadmap, and multi-market rollout of Prudential’s Digital Customer platform to drive scalability and faster go-lives

Job Summary

  • Lead the strategic vision, roadmap, and multi-market rollout of Prudential’s Digital Customer platform to drive scalability and faster go-lives.
  • Define and manage the product vision and roadmap for servicing initiatives, leveraging AI and GenAI to enhance customer and agent experiences.
  • Own the end-to-end delivery of servicing journeys, driving adoption and elevating Straight-Through Processing (STP) performance across markets.

Matching Summary

Lead the strategic vision, roadmap, and multi-market rollout of Prudential’s Digital Customer platform to drive scalability and faster go-lives.

Skills & Requirements

Must-have

  • Digital Customer Platform leadership
  • Multi-market rollout strategy
  • AI/GenAI for customer experience
  • Product vision and roadmap
  • Scalability and reusability
  • Straight-Through Processing (STP) optimization

Nice-to-have

  • Customer-centric design
  • Agile mindset
  • Data-driven decision-making
  • Cross-market collaboration
  • Continuous improvement focus

Key Requirements

  • 15+ years in life insurance or financial services
  • Strong operational expertise in Asian markets
  • Proven track record in digital platform transformation
  • Experience rolling out platforms across multiple markets
  • Ability to apply AI/ML to improve service outcomes
  • Agile certification is a plus

Work Rights

Not specified

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