Senior Customer Service Specialist

Bonneville Bank

Sydney, Australia
Experience in operational environments
Ability to provide constructive feedback
High attention to detail
This role plays a key part in supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team

Job Summary

  • This role plays a key part in supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.
  • The specialist will act as a subject matter expert, providing guidance on complex cases and identifying root causes of issues.
  • Candidates must be Sydney based and comfortable stepping away from standard tasks to support wider business needs during peak periods.

Matching Summary

This role plays a key part in supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.

Skills & Requirements

Must-have

  • Experience in operational environments
  • Ability to provide constructive feedback
  • High attention to detail
  • Work calmly under pressure
  • Strong written and verbal communication

Nice-to-have

  • Identify process or system improvements
  • Grasp new concepts quickly
  • Motivated and keen to learn
  • Ready to grow across multiple areas

Key Requirements

  • Sydney based location required
  • Experience in operational environments
  • Demonstrated ability to influence peers

Work Rights

Not specified

Tailored Resume

Cover Letter