Technical Support Engineer - Performance And Availability

Workday

Warsaw, POL
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Analyze logs and performance metrics
Tune configurations and queries
Debug service pipelines
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • In this role, you will analyze logs and performance metrics, tune configurations and queries, and debug service pipelines to prevent and resolve production issues.
  • Our charter is continuous improvement — strengthening reliability, evolving support methodologies, and delivering a consistently high-quality experience for customers and stakeholders.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Analyze logs and performance metrics
  • Tune configurations and queries
  • Debug service pipelines
  • Structured troubleshooting
  • Root-cause analysis
  • Monitor platform health and performance
  • Resolve performance and availability incidents

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Passion and customer focus
  • Building smarter solutions
  • Supporting customers
  • Creating a space where everyone belongs

Key Requirements

  • At least 2 years of experience in customer support engineering
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience
  • Experience using ticketing systems (e.g., Jira, ServiceNow, Salesforce)
  • Strong fundamentals in operating systems (Windows/Linux), networking, and cloud concepts
  • Familiarity with scripting languages such as Python or Bash

Work Rights

Not specified

Tailored Resume

Cover Letter