Chief Operations Director

Cable News Network Inc

Shanghai, China
Deliver exceptional customer service
Shape visitor experience strategy
Manage high-performing team
Lead the Operations Department and Visitor Experience team to deliver the highest levels of customer service and engagement

Job Summary

  • Lead the Operations Department and Visitor Experience team to deliver the highest levels of customer service and engagement.
  • Manage a large and diverse group of staff and optimize operational efficiency.
  • Manage Operations and admissions income budgets, delivering outcomes within budget.

Matching Summary

Lead the Operations Department and Visitor Experience team to deliver the highest levels of customer service and engagement.

Skills & Requirements

Must-have

  • Deliver exceptional customer service
  • Shape visitor experience strategy
  • Manage high-performing team
  • Ensure visitor and staff safety
  • Drive operational efficiency
  • Manage budgets and forecasts

Nice-to-have

  • Thrives in fast-paced environments
  • Champion Diversity, Inclusion and sustainability
  • Customer-centric mindset
  • Attention to detail

Key Requirements

  • Senior Management Experience
  • Fluent in Chinese and English
  • Bachelor’s degree required
  • Experience in high-footfall environments
  • Experience in ticketing, sales, and revenue generation
  • Experience managing H&S compliance
  • Experience working in Sino-foreign joint ventures

Work Rights

Not specified

Tailored Resume

Cover Letter