Fm Helpdesk Coordinator

JOHNSON CONTROLS

Manchester, United Kingdom
Competitive salary; generous leave: 25 days annual...
Hybrid
Manage and respond to fm enquiries
Resolve complaints and feedback
Monitor and meet kpis and slas
Become the central point of contact for strategic FM partnerships

Job Summary

  • Become the central point of contact for strategic FM partnerships.
  • Manage and respond to FM enquiries across phone, email, and digital channels, resolving complaints at first contact or escalating appropriately.
  • Join a friendly, supportive team where colleagues genuinely help each other succeed, offering extensive growth and advancement opportunities.

Matching Summary

Become the central point of contact for strategic FM partnerships.

Salary

Competitive Salary; Generous Leave: 25 days annual leave + time off in lieu; Comprehensive Benefits

Skills & Requirements

Must-have

  • Manage and respond to FM enquiries
  • Resolve complaints and feedback
  • Monitor and meet KPIs and SLAs
  • Collaborate with internal teams
  • Clear and confident communication skills
  • Strong time management and multitasking

Nice-to-have

  • Passion for customer service
  • Operational excellence
  • Collaborative mindset
  • Solution-oriented approach
  • Friendly, supportive team environment

Key Requirements

  • Experience in fast-paced environments
  • Experience in B2B customer service
  • Familiarity with FM operations (desirable)
  • Familiarity with large corporate clients (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter