Responsible for shift operations at delivery centers and support the DC manager in performance management and driving the operational plan
Job Summary
Responsible for shift operations at delivery centers and support the DC manager in performance management and driving the operational plan.
Define, build, and execute the delivery process from delivery station to customer address, ensuring enough bandwidth in the territorial delivery team for peak time management.
Engage closely with the delivery team, developing and maintaining a highly motivated and performance-driven team through continuous process and training improvements.
Matching Summary
Responsible for shift operations at delivery centers and support the DC manager in performance management and driving the operational plan.
Skills & Requirements
Must-have
leadership and people management skills
work under pressure situations
work in ambiguous situations
strong communication skills
strong listening skills
bias for great customer service
high ownership
analytical skills
Nice-to-have
develop a highly motivated team
improve delivery process
sustain delivery performance
initiate quality improvements
reduce waste and eliminate work
Key Requirements
Analysis of data reports to identify performance bottlenecks
Implement formal process control and improvement mechanisms