The role involves creating and managing service work orders for maintenance issues and handling a high volume of inbound phone calls from store personnel
Job Summary
The role involves creating and managing service work orders for maintenance issues and handling a high volume of inbound phone calls from store personnel.
Effective communication with store management, service companies, maintenance engineers, and technicians is essential for problem resolution.
The company supports professional growth through educational workshops and participation in professional societies.
Matching Summary
The role involves creating and managing service work orders for maintenance issues and handling a high volume of inbound phone calls from store personnel.
Skills & Requirements
Must-have
service work order management
high-volume inbound phone calls
database entry and updates
technical troubleshooting and advice
customer service and interpersonal skills
computer literate in MS Access Excel PowerPoint Word
Nice-to-have
experience in store operation or service management
help desk functions and quality of service measurement
teamwork skills
strong organizational and time management skills
high service orientation
Key Requirements
High school diploma or GED required
1 year experience preferred
Ability to understand customer demands and provide solutions