Director Of Global Developer Success

Temporal Technologies

Remote, United States
Base: $220,000 - $275,000; equity: eligible for st...
Remote
12+ years technical support experience
5+ years leading support teams
Deep knowledge of distributed systems
Temporal is hiring a Director to lead and scale its deeply technical support organization into a repeatable, measurable advantage

Job Summary

  • Temporal is hiring a Director to lead and scale its deeply technical support organization into a repeatable, measurable advantage.
  • The role requires building a comprehensive support operating system including SLAs, tiering, incident communication standards, and RCA practices.
  • Candidates must possess strong technical credibility in APIs, SDKs, and observability stacks while demonstrating high ownership and a builder mindset.

Matching Summary

Temporal is hiring a Director to lead and scale its deeply technical support organization into a repeatable, measurable advantage.

Salary

Base: $220,000 - $275,000; Equity: Eligible for stock options; Benefits: Not specified

Skills & Requirements

Must-have

  • 12+ years technical support experience
  • 5+ years leading support teams
  • Deep knowledge of distributed systems
  • Experience with Kubernetes and cloud infrastructure
  • Proven track record reducing engineering escalations

Nice-to-have

  • Experience with Temporal or Cadence workflow engines
  • Hands-on background with Go, Java, Python, or TypeScript
  • Familiarity with open-source community support motions
  • Experience with AI-driven support tooling like Pylon or Zendesk

Key Requirements

  • 12+ years in technical support or SRE roles
  • 5+ years leading customer-facing engineering teams
  • Experience scaling support operations for B2B developer tools

Work Rights

Not specified

Tailored Resume

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