Lead Workplace Experience

JLL UK

Mumbai, MH, India
Operational excellence in reception
Design and implement sops
Supervise, train, and motivate direct reports
JLL empowers you to shape a brighter way forward by combining world-class services, advisory, and technology for clients

Job Summary

  • JLL empowers you to shape a brighter way forward by combining world-class services, advisory, and technology for clients.
  • Lead all workplace experience, soft services/events, reception, and helpdesk functions, reporting to the Facility Manager and managing a team.
  • Partner with The Client at Powai and JLL teams to deliver solutions that boost engagement, productivity, and workplace satisfaction.

Matching Summary

JLL empowers you to shape a brighter way forward by combining world-class services, advisory, and technology for clients.

Skills & Requirements

Must-have

  • operational excellence in reception
  • design and implement SOPs
  • supervise, train, and motivate direct reports
  • collaborate with 3rd party vendors
  • track, analyze, and report on feedback
  • foster a culture of hospitality

Nice-to-have

  • continuous improvement mindset
  • stakeholder engagement focus
  • drive innovation and adoption

Key Requirements

  • 5+ years experience in workplace operations
  • Bachelor's degree
  • management responsibility required
  • Proficient in MS Office and FM systems

Work Rights

Not specified

Tailored Resume

Cover Letter