STAR LEARNERS GROUP PTE. LTD. is seeking a Customer Relations & Enrolment Support Officer who excels in customer service and relationship management. The ideal candidate will possess a positive attitude, strong communication skills, and a proactive approach to problem-solving within a fast-paced environment
Job Summary
This role serves as a primary brand touchpoint to create wonderful first impressions for new and existing parents.
The officer is responsible for resolving complaints with empathy and turning disgruntled customers into five-star reviewers.
Candidates must maintain accurate leads databases and submit monthly reports on enquiries and registrations.
Matching Summary
Match Score: 85
STAR LEARNERS GROUP PTE. LTD. is seeking a Customer Relations & Enrolment Support Officer who excels in customer service and relationship management. The ideal candidate will possess a positive attitude, strong communication skills, and a proactive approach to problem-solving within a fast-paced environment.
Skills & Requirements
Must-have
2 years customer service experience
English and Mandarin language skills
Multichannel enquiry handling
Database management and reporting
Nice-to-have
Early childhood education background
Positive disposition and empathy
Autonomous work in fast-paced environment
Key Requirements
Minimum 2 years working experience in customer service
Higher secondary or diploma level qualification
Proficiency in English and conversational Mandarin