Amazon Connect Automation Consultant, Quality Assurance

NeuraFlash, Part of Accenture

Remote, United States
Remote
Amazon connect contact flow testing
Automated ivr validation expertise
Load and performance testing with jmeter
The role involves leading quality assurance efforts for Amazon Connect implementations including automated IVR validation and load testing

Job Summary

  • The role involves leading quality assurance efforts for Amazon Connect implementations including automated IVR validation and load testing.
  • Candidates must possess deep expertise in testing AWS services like Lambda, Lex bots, and omni-channel routing scenarios.
  • NeuraFlash offers a flexible remote work culture with up to 25% travel opportunities and a focus on celebrating team achievements.

Matching Summary

The role involves leading quality assurance efforts for Amazon Connect implementations including automated IVR validation and load testing.

Skills & Requirements

Must-have

  • Amazon Connect contact flow testing
  • Automated IVR validation expertise
  • Load and performance testing with JMeter
  • AWS Lambda and CloudFormation stack testing
  • Omni-channel routing validation across voice and chat
  • CI/CD pipeline development using Jenkins or GitLab
  • Conversational AI and NLU system testing

Nice-to-have

  • Experience with Bespoken, Operata, Cyara, or Hammer tools
  • Knowledge of Genesys, Cisco, Avaya, or Twilio platforms
  • Cross-platform migration test strategy experience
  • Strong soft skills for stakeholder collaboration
  • Familiarity with Salesforce Agentforce and Einstein

Key Requirements

  • Deep expertise in Amazon Connect testing
  • Proficiency with JMeter, LoadRunner, or NeoLoad
  • Experience developing CI/CD pipelines
  • Knowledge of SQL and AWS cloud platform
  • Understanding of WebRTC and SIP protocols

Work Rights

Not specified

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