Data Operations Customer Support Specialist

Accenture Federal Services

Arlington, VA, United States
Base: $78,600 — $160,200 usd; bonus/equity: not sp...
On-site
4 years technical support experience
Data operations troubleshooting expertise
Customer service and documentation skills
The role involves providing technical support for data-related issues including troubleshooting problems with data access, quality, and availability

Job Summary

  • The role involves providing technical support for data-related issues including troubleshooting problems with data access, quality, and availability.
  • Candidates must meet DoD 8140 requirements and possess an active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance.
  • Accenture Federal Services offers a collaborative community where employees are empowered to grow through hands-on experience and industry training.

Matching Summary

The role involves providing technical support for data-related issues including troubleshooting problems with data access, quality, and availability.

Salary

Base: $78,600 — $160,200 USD; Bonus/Equity: Not specified; Benefits: Wide variety of benefits offered

Skills & Requirements

Must-have

  • 4 years technical support experience
  • Data operations troubleshooting expertise
  • Customer service and documentation skills
  • Knowledge management capabilities
  • DoD 8140 requirements compliance

Nice-to-have

  • Proactive monitoring implementation
  • Change management participation
  • Continuous improvement mindset
  • Collaborative team environment
  • User training and development

Key Requirements

  • Bachelor's degree or 8 years total experience
  • Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance
  • Must meet DoD 8140 requirements
  • 4 years of experience in complex data environments

Work Rights

Must have US citizenship or eligible status for required clearance

Tailored Resume

Cover Letter