Manager, Relationship Marketing

BetMGM

Calgary, Alberta, Canada
Base: $98,000 - $122,000 cad; bonus/equity: eligib...
Manage executive casino host team
Develop long-term customer relationships
Monitor player maintenance and retention
The Manager of Relationship Marketing will oversee the Executive Casino Host team, focusing on developing strong long-term relationships with high-end customers and VIPs

Job Summary

  • The Manager of Relationship Marketing will oversee the Executive Casino Host team, focusing on developing strong long-term relationships with high-end customers and VIPs.
  • Responsibilities include monitoring team goals for player maintenance, retention, development, and acquisition, as well as executing the regional comp strategy and handling difficult guest situations.
  • BetMGM offers a comprehensive benefits package including Medical, Dental, Vision, RRSP, TFSA, and opportunities for professional development.

Matching Summary

The Manager of Relationship Marketing will oversee the Executive Casino Host team, focusing on developing strong long-term relationships with high-end customers and VIPs.

Salary

Base: $98,000 - $122,000 CAD; Bonus/Equity: Eligible for Annual Incentive Plan and VIP Quarterly Incentive Plan; Benefits: Medical, Dental, Vision, Life, Disability Insurance, RRSP, TFSA, DPSP

Skills & Requirements

Must-have

  • Manage Executive Casino Host team
  • Develop long-term customer relationships
  • Monitor player maintenance and retention
  • Utilize data reporting for operations
  • Execute regional comp strategy

Nice-to-have

  • Sales driven
  • Analytically curious
  • Top tier customer service
  • Think outside the box

Key Requirements

  • Previous experience managing casino hosts team or equivalent
  • Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
  • Ability to travel and attend off property events
  • Must be lawfully eligible to work in Canada
  • Gaming Compliance & Licensing Requirements

Work Rights

Must be lawfully eligible to work in Canada

Tailored Resume

Cover Letter