It Help Desk Support

Fincantieri Marine Group

Marinette, WI, US
On-site
Windows 11 troubleshooting
Microsoft 365 support
Service now ticket management
Fincantieri Marine Group is seeking an IT Help Desk Support professional in Marinette, WI, to provide technical assistance and ensure the reliable operation of workplace technology. The role involves troubleshooting various IT issues, managing help desk tickets, and maintaining user accounts and equipment

Job Summary

  • The position is responsible for delivering responsive technical support to end users ensuring reliable operation of workplace technology.
  • Employees will utilize Service Now to manage and resolve incidents by tracking and documenting tickets in an ITSM system.
  • Fincantieri Marine Group offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards.

Matching Summary

Match Score: 85

Fincantieri Marine Group is seeking an IT Help Desk Support professional in Marinette, WI, to provide technical assistance and ensure the reliable operation of workplace technology. The role involves troubleshooting various IT issues, managing help desk tickets, and maintaining user accounts and equipment.

Skills & Requirements

Must-have

  • Windows 11 troubleshooting
  • Microsoft 365 support
  • Service Now ticket management
  • Desktop hardware installation
  • Incident resolution and SLAs

Nice-to-have

  • Remote support experience
  • Standard troubleshooting techniques
  • Willingness to travel domestically

Key Requirements

  • Domestic travel may be required

Work Rights

Not specified

Tailored Resume

Cover Letter