Technical Support

CSG International Sdn. Bhd.

Remote
Fully remote
Converged mediation platform
Level 2 support
Ticket management
CSG International Sdn. Bhd. is seeking a Technical Support Analyst to join their remote team, focusing on providing Level 2 support for their Converged Mediation platform. The role involves troubleshooting technical issues, maintaining customer satisfaction, and ensuring compliance with service level agreements

Job Summary

  • Provides Level 2 Support to customers, resolving technical issues and error messages in a live production environment.
  • Ensures compliance with SLAs and works on call 24 hours a day, 7 days a week.
  • CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

Matching Summary

Match Score: 75

CSG International Sdn. Bhd. is seeking a Technical Support Analyst to join their remote team, focusing on providing Level 2 support for their Converged Mediation platform. The role involves troubleshooting technical issues, maintaining customer satisfaction, and ensuring compliance with service level agreements.

Skills & Requirements

Must-have

  • Converged Mediation platform
  • Level 2 Support
  • ticket management
  • SLA compliance
  • Unix, Python, C, C++ scripting
  • Oracle database knowledge

Nice-to-have

  • customer satisfaction
  • professionalism
  • timely response
  • bold thinking
  • passionate about work

Key Requirements

  • Mediation knowledge and experience
  • Telecom BSS and OSS knowledge
  • Basic bug fixes using scripting
  • Experience in Ticket and queue management

Work Rights

Not specified

Tailored Resume

Cover Letter