Complaint Resolution Specialist - Compliance

Wintrust

Rosemont, Illinois, US
Base: $59,000-$77,000; bonus/equity: eligible for ...
Onsite
2+ years retail banking experience
Knowledge of consumer compliance laws
Exceptional writing and analytical skills
The Complaints Resolution Specialist is responsible for investigating customer complaints and providing compliance guidance to ensure prompt resolution

Job Summary

  • The Complaints Resolution Specialist is responsible for investigating customer complaints and providing compliance guidance to ensure prompt resolution.
  • Wintrust offers a competitive pay range of $59,000-$77,000 along with eligibility for an annual bonus and comprehensive benefits.
  • This role fosters an inclusive environment where individuals can grow independently while interacting with experienced management professionals.

Matching Summary

The Complaints Resolution Specialist is responsible for investigating customer complaints and providing compliance guidance to ensure prompt resolution.

Salary

Base: $59,000-$77,000; Bonus/Equity: Eligible for annual discretionary or incentive bonus; Benefits: Medical, dental, vision, life, 401k match, tuition reimbursement

Skills & Requirements

Must-have

  • 2+ years retail banking experience
  • Knowledge of consumer compliance laws
  • Exceptional writing and analytical skills

Nice-to-have

  • Ability to thrive in unfamiliar situations
  • Experience with complaint management programs
  • Strong problem-solving capabilities

Key Requirements

  • Bachelor's degree preferred
  • 2+ years in retail banking or compliance
  • Understanding of retail banking operations

Work Rights

Not specified

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