Noc Engineer

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, HK
On-site
7x24x365 round-the-clock front line duties
Investigate network trunk alarms
Troubleshoot customer circuit faults
PCCW-HKT DataCom Services Ltd is seeking a NOC Engineer to handle first line maintenance and fault management in their Global Network Operations Center in Hong Kong. The ideal candidate will have a technical background in telecommunications or networking, with strong troubleshooting skills and a customer-oriented mindset

Job Summary

  • The NOC Engineer is responsible for first line maintenance during fault and event management in a 7x24x365 environment.
  • Major responsibilities include investigating network trunks, troubleshooting customer reported circuit faults, and coordinating with Tier-2 or Tier-3 IP engineering teams for resolution.
  • The role requires communicating with carriers and service partners to drive quick problem fixing while maintaining detailed records of remedy actions in the ticket system.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a NOC Engineer to handle first line maintenance and fault management in their Global Network Operations Center in Hong Kong. The ideal candidate will have a technical background in telecommunications or networking, with strong troubleshooting skills and a customer-oriented mindset.

Skills & Requirements

Must-have

  • 7x24x365 round-the-clock front line duties
  • Investigate network trunk alarms
  • Troubleshoot customer circuit faults
  • Coordinate with Tier-2 or Tier-3 IP engineering team
  • Update parties on fault progress

Nice-to-have

  • Excellent troubleshooting skills
  • Customer oriented good initiative
  • Self-motivated and able to work under pressure
  • Detail oriented and organized
  • Analytical problem solving skills

Key Requirements

  • High Certificate / Degree holder in Electronic/Information Technology Engineering
  • 1 - 3 years direct telecom, networking or ISP experience
  • CCNA passed or other advanced technical/networking certifications

Work Rights

Not specified

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